FAQ

Frequently asked

Clear answers on scope, responsibility, and what support includes.

About the service

Hospitals and medical responsibility

Booking, payment, and refund

Travel and visit support

Important

China Medical Concierge provides non-medical support only. All healthcare choices, hospital selection, and medical decisions remain entirely with the user and licensed healthcare providers.

Ready to plan with confidence?

Start with one consultation. We make the next steps clear.

Frequently asked

Who is this service for?

Are you a hospital or medical provider?

Do you provide medical advice?

Do you choose hospitals or doctors for me?

Are you responsible for medical outcomes?

Can you guarantee appointment availability?

What happens after I book?

When is payment charged?

Can I cancel?

What is included in the service fee?

Do I need a visa?

Do you provide interpretation?

Is this service for emergencies?

Ready to plan with confidence?